
You’ve had the hard conversation… the work is done right? This is the part that can get overlooked or avoided. Finish well.

In Part 1, we talked about Why hard conversations matter, the cost from avoiding them, how conflict isn’t the enemy, why being kind and being nice are two very different things. Now comes the hard part of hard conversations: sitting down and having the hard conversation.

Why the Conversations You’re Avoiding Are the Ones That Matter Most Let me be transparent with you before we go any further: I don’t like hard conversations. Not in the way that people sometimes say it to seem relatable and then reveal they’re actually quite good at them. I mean genuinely, viscerally, avoid-them-if-at-all-possible don’t like…

I’ve had the opportunity to lead several small groups and team meetings based on the ideas presented in 5 Love Languages and the workplace-centric version, 5 Languages of Appreciation. Understanding the needs and communication styles of those you’re around makes nearly everything easy, better, and more meaningful. The Five Love Languages (5LL) by Dr. Gary…

Encouragement can make the difference between a good day and a bad one. It’s the ingredient that, for some reason, we can be stingy about sharing. Encouragement can speak life into someone, helping them pick themselves up and keep moving forward, even when (or maybe especially when) they didn’t believe they could continue, let alone…

Self-reflection is an essential ingredient for personal and professional growth. Making the intentional decision to slow down… quiet down, and consider your circumstances, the things you’ve learned, and what and how you want things to be different can reveal more than you imagine. I have a series of questions I use that I found in…

When “leadership” is mentioned, many ideas can come to mind. Vision. Decisiveness. Strength. Strategic. Competitive. All of these may be accurate. Many are desirable, but some, depending on how they are portrayed, may not. Two ideas have influenced my perspective on leadership. The first came from my business coach, who said, “The accumulation of little…

There are a lot of articles, videos, and books about Objectives and Key Results (OKRs). Here’s how I talk about OKRs. OKRs are a tool to help with organizational alignment to focus on what is most important to accomplish in the next three, six, or 12 months. OKRs were popularized by tech companies like Google.…
This is a discipline we have been working to use consistently in my Operational Group at Quantum. Original post on Harvard Business Review In the military, a poorly formatted email may be the difference between mission accomplished and mission failure. During my active duty service, I learned how to structure emails to maximize a mission’s…
BY LES KOLLEGIAN Your company’s growth can feel like a complex equation. Add a consultant here, subtract a client there, divide up this budget and hope for the best. The numbing reality is that the choices we make, more often than not, lead us to unanticipated outcomes. At Jacob Tyler, we’ve been down the rabbit hole and…