Delivering Happiness: A Path to Profits, Passion, and Purpose (Review)

Tony Hsieh (pronounced Shay)

The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.

Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.

Sound crazy? It’s all standard operating procedure at Zappos.com, the online retailer that’s doing over $1 billion in gross merchandise sales every year.

In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO.

In 2009, Zappos was listed as one of Fortune magazine’s top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.

In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author). Provided by Amazon.com.

Review:

The first third or half of the book was basically HOW Tony Hsieh got to Zappos. While certainly amusing at times, I got a little board. However, once he reached the point of explaining Zappos culture, how they reached decisions about culture, how they would implements those conclusions and hold fast to them, regardless of the circumstances – I found the book really interesting.

Hsieh, is obviously a super bright guy. You find that his passion is much more about the challenge before him (and the next one on the horizon) rather that “just” Zappos. Expect to see more books from Hsieh on a wide array of topics – each associated with the challenge he is tackling at that moment.

There is a ton of supporting documentation on the books content that he makes available to you that you can find at: http://www.deliveringhappiness.com/

My rating: 3.5 out of 5.

Remember September 11th

Remember September 11th

 

The Unanimous Declaration of the Thirteen United States of America

American FlagWhen, in the course of human events, it becomes necessary for one people to dissolve the political bonds which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the laws of nature and of nature’s God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that among these are life, liberty and the pursuit of happiness. That to secure these rights, governments are instituted among men, deriving their just powers from the consent of the governed. That whenever any form of government becomes destructive to these ends, it is the right of the people to alter or to abolish it, and to institute new government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their safety and happiness. Prudence, indeed, will dictate that governments long established should not be changed for light and transient causes; and accordingly all experience hath shown that mankind are more disposed to suffer, while evils are sufferable, than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same object evinces a design to reduce them under absolute despotism, it is their right, it is their duty, to throw off such government, and to provide new guards for their future security. -Such has been the patient sufferance of these colonies; and such is now the necessity which constrains them to alter their former systems of government. The history of the present King of Great Britain is a history of repeated injuries and usurpations, all having in direct object the establishment of an absolute tyranny over these states. To prove this, let facts be submitted to a candid world.

He has refused his assent to laws, the most wholesome and necessary for the public good.

He has forbidden his governors to pass laws of immediate and pressing importance, unless suspended in their operation till his assent should be obtained; and when so suspended, he has utterly neglected to attend to them.

He has refused to pass other laws for the accommodation of large districts of people, unless those people would relinquish the right of representation in the legislature, a right inestimable to them and formidable to tyrants only.

He has called together legislative bodies at places unusual, uncomfortable, and distant from the depository of their public records, for the sole purpose of fatiguing them into compliance with his measures.

He has dissolved representative houses repeatedly, for opposing with manly firmness his invasions on the rights of the people.

He has refused for a long time, after such dissolutions, to cause others to be elected; whereby the legislative powers, incapable of annihilation, have returned to the people at large for their exercise; the state remaining in the meantime exposed to all the dangers of invasion from without, and convulsions within.

He has endeavored to prevent the population of these states; for that purpose obstructing the laws for naturalization of foreigners; refusing to pass others to encourage their migration hither, and raising the conditions of new appropriations of lands.

He has obstructed the administration of justice, by refusing his assent to laws for establishing judiciary powers.

He has made judges dependent on his will alone, for the tenure of their offices, and the amount and payment of their salaries.

He has erected a multitude of new offices, and sent hither swarms of officers to harass our people, and eat out their substance.

He has kept among us, in times of peace, standing armies without the consent of our legislature.

He has affected to render the military independent of and superior to civil power.

He has combined with others to subject us to a jurisdiction foreign to our constitution, and unacknowledged by our laws; giving his assent to their acts of pretended legislation:

For quartering large bodies of armed troops among us:

For protecting them, by mock trial, from punishment for any murders which they should commit on the inhabitants of these states:

For cutting off our trade with all parts of the world:

For imposing taxes on us without our consent:

For depriving us in many cases, of the benefits of trial by jury:

For transporting us beyond seas to be tried for pretended offenses:

For abolishing the free system of English laws in a neighboring province, establishing therein an arbitrary government, and enlarging its boundaries so as to render it at once an example and fit instrument for introducing the same absolute rule in these colonies:

For taking away our charters, abolishing our most valuable laws, and altering fundamentally the forms of our governments:

For suspending our own legislatures, and declaring themselves invested with power to legislate for us in all cases whatsoever.

He has abdicated government here, by declaring us out of his protection and waging war against us.

He has plundered our seas, ravaged our coasts, burned our towns, and destroyed the lives of our people.

He is at this time transporting large armies of foreign mercenaries to complete the works of death, desolation and tyranny, already begun with circumstances of cruelty and perfidy scarcely paralleled in the most barbarous ages, and totally unworthy the head of a civilized nation.

He has constrained our fellow citizens taken captive on the high seas to bear arms against their country, to become the executioners of their friends and brethren, or to fall themselves by their hands.

He has excited domestic insurrections amongst us, and has endeavored to bring on the inhabitants of our frontiers, the merciless Indian savages, whose known rule of warfare, is undistinguished destruction of all ages, sexes and conditions.

In every stage of these oppressions we have petitioned for redress in the most humble terms: our repeated petitions have been answered only by repeated injury. A prince, whose character is thus marked by every act which may define a tyrant, is unfit to be the ruler of a free people.

Nor have we been wanting in attention to our British brethren. We have warned them from time to time of attempts by their legislature to extend an unwarrantable jurisdiction over us. We have reminded them of the circumstances of our emigration and settlement here. We have appealed to their native justice and magnanimity, and we have conjured them by the ties of our common kindred to disavow these usurpations, which, would inevitably interrupt our connections and correspondence. They too have been deaf to the voice of justice and of consanguinity. We must, therefore, acquiesce in the necessity, which denounces our separation, and hold them, as we hold the rest of mankind, enemies in war, in peace friends.

We, therefore, the representatives of the United States of America, in General Congress, assembled, appealing to the Supreme Judge of the world for the rectitude of our intentions, do, in the name, and by the authority of the good people of these colonies, solemnly publish and declare, that these united colonies are, and of right ought to be free and independent states; that they are absolved from all allegiance to the British Crown, and that all political connection between them and the state of Great Britain, is and ought to be totally dissolved; and that as free and independent states, they have full power to levy war, conclude peace, contract alliances, establish commerce, and to do all other acts and things which independent states may of right do. And for the support of this declaration, with a firm reliance on the protection of Divine Providence, we mutually pledge to each other our lives, our fortunes and our sacred honor.

New Hampshire: Josiah Bartlett, William Whipple, Matthew Thornton

Massachusetts: John Hancock, Samual Adams, John Adams, Robert Treat Paine, Elbridge Gerry

Rhode Island: Stephen Hopkins, William Ellery

Connecticut: Roger Sherman, Samuel Huntington, William Williams, Oliver Wolcott

New York: William Floyd, Philip Livingston, Francis Lewis, Lewis Morris

New Jersey: Richard Stockton, John Witherspoon, Francis Hopkinson, John Hart, Abraham Clark

Pennsylvania: Robert Morris, Benjamin Rush, Benjamin Franklin, John Morton, George Clymer, James Smith, George Taylor, James Wilson, George Ross

Delaware: Caesar Rodney, George Read, Thomas McKean

Maryland: Samuel Chase, William Paca, Thomas Stone, Charles Carroll of Carrollton

Virginia: George Wythe, Richard Henry Lee, Thomas Jefferson, Benjamin Harrison, Thomas Nelson, Jr., Francis Lightfoot Lee, Carter Braxton

North Carolina: William Hooper, Joseph Hewes, John Penn

South Carolina: Edward Rutledge, Thomas Heyward, Jr., Thomas Lynch, Jr., Arthur Middleton

Georgia: Button Gwinnett, Lyman Hall, George Walton

Para… what?

The Letter PI came across this at my office the other day. With a little research, I found that it was posted on anther WordPress site, although theirs is expanded from what I read in the office with some fantastic additions. Thanks to the folks at PA Pundits – International for a good laugh. While they all can make you smile, I highlighted a few of my personal favorites in bold. (#31 just might be my No. 1 favorite.) Enjoy!

Paraprosdokian sentences

A “paraprosdokian” is a figure of speech in which the latter part of a sentence or phrase is surprising or unexpected in a way that causes the reader or listener to reframe or reinterpret the first part. It is frequently used for humorous or dramatic effect.

  1. Do not argue with an idiot. He will drag you down to his level and beat you with experience.
  2. I want to die peacefully in my sleep, like my grandfather. Not screaming and yelling like the passengers in his car.
  3. The last thing I want to do is hurt you. But it’s still on the list.
  4. Light travels faster than sound. This is why some people appear bright until you hear them speak.
  5. If I agreed with you, we’d both be wrong.
  6. We never really grow up; we only learn how to act in public.
  7. War does not determine who is right — only who is left.
  8. Knowledge is knowing a tomato is a fruit; Wisdom is not putting it in a fruit salad.
  9. The early bird might get the worm, but the second mouse gets the cheese.
  10. Evening news is where they begin with “Good evening,” and then proceed to tell you why it isn’t.
  11. To steal ideas from one person is plagiarism. To steal from many is research.
  12. A bus station is where a bus stops. A train station is where a train stops. My desk is a work station.
  13. How is it one careless match can start a forest fire, but it takes a whole box to start a campfire?
  14. Dolphins are so smart that within a few weeks of captivity, they can train people to stand on the very edge of the pool and throw them fish.
  15. I thought I wanted a career; turns out I just wanted pay checks.
  16. A bank is a place that will lend you money if you can prove that you don’t need it.
  17. Whenever I fill out an application, in the part that says “If an emergency, notify:” I put “DOCTOR.”
  18. I didn’t say it was your fault, I said I was blaming you.
  19. Why does someone believe you when you say there are four billion stars, but check when you say the paint is wet?
  20. Why do Americans choose from just two people to run for president and 50 for Miss America?
  21. Behind every successful man is his woman. Behind the fall of a successful man is usually another woman.
  22. A clear conscience is usually the sign of a bad memory.
  23. You do not need a parachute to skydive. You only need a parachute to skydive twice.
  24. The voices in my head may not be real, but they have some good ideas!
  25. Always borrow money from a pessimist. He won’t expect it back.
  26. A diplomat is someone who can tell you to go to hell in such a way that you will look forward to the trip.
  27. Hospitality: making your guests feel like they’re at home, even if you wish they were.
  28. Money can’t buy happiness, but it sure makes misery easier to live with.
  29. I discovered I scream the same way whether I’m about to be devoured by a great white shark or if a piece of seaweed touches my foot.
  30. Some cause happiness wherever they go. Others whenever they go.
  31. There’s a fine line between cuddling and holding someone down so they can’t get away.
  32. I used to be indecisive. Now I’m not sure.
  33. When tempted to fight fire with fire, remember that the Fire Department usually uses water.
  34. You’re never too old to learn something stupid.
  35. Nostalgia isn’t what it used to be.
  36. A bus is a vehicle that runs twice as fast when you are after it as when you are in it.
  37. If you are supposed to learn from your mistakes, why do some people have more than one child?
  38. Change is inevitable, except from a vending machine.

Getting Naked (Review)

Getting NakedGetting Naked – Shedding the three fears that sabotage client loyalty

Getting Naked is much more of an autobiographical pieces compared to Lencioni’s other titles, in fact it’s written in the first person.

While Four Obsessions of the Extraordinary Executive is, in my opinion, the “rosette stone” of the Lencioni titles I’ve read (I still have one last one to read – Silos, Politics and Turf Wars), Getting Naked is the other bookend. While Executive is “bigger picture” on developing a health organization, Naked is the practical day-to-day tools use to serve your clients, regardless of your industry, business or position.

While the information is hugely practical, it is simultaneously challenging – a great combination.

If you had to read just one Lencioni book, I’d recommend Executive. If your list was for just two, add Getting Naked – a great “bookend” collection. If you wanted to read three – add Dysfunctions of a Team would be the next addition. After that add Meeting to death. To round out the “top five” I’d say either Temptations for senior/executive staff or Miserable Job for mid-level management or staff (more of a 5a or 5b selection).

 My Rating: 4.5 out of 5

The Five Temptations of the CEO (Review)

Five Temptations of a CEOThe Five Temptations of the CEO

Two things I found interesting about this particular Lencioni book: 1.) The “style” of the fable was much different that any of his others – still really enjoyable, but very different. 2.) This one was more introspective and self-evaluating than any of the others – again, still really good, just noticeably different. All of his books have had a take-away for you individually, but also had greater implications for you as a group or team (…dysfunctions of a team…questions for a family…meetings, etc. Even the extraordinary executive was focused on building a healthy organization.) Regardless of your position in your organization, the principles are still valid.

Additionally, I couldn’t help but consider how so much of the text could also be applied to a marriage.

My rating: 3.75 out of 5

The Four Obsessions of an Extraordinary Executive (Review)

The Four Obsessions of an Extraordinary ExecutiveThe Four Obsessions of an Extraordinary Executive

I think this may have jumped into the position of my favorite Lencioni book. Perhaps because of viewing it through the lens of the theme that can have the most impact on the organization that I work for, but more I think because (so far) this seems to be the “Rosetta Stone” of Lencioni themes.  With the objective of a healthy organization, the 5 Dysfunctions of a Team has greater context, Meeting to Death has greater context, 3 Signs of a Miserable Job has greater context. The fact that Lencioni mentions The Five Temptations of a CEO (next on my list to read) as tool in the Model section of the book suggests its place in the “hierarchy”. Although there is also a light reference to Silo’s & Turf Wars

For anyone just starting to be introduced to Lencioni’s writings, I would suggest that this be the first one. I say that while at the same time recognizing I still have 5 Temptations, Getting Naked and Silo’s & Turf Wars to read.

My rating 5 out of 5 – add this to my highly recommend/”must read” titles.

Three Questions of a Frantic Family (Review)

3 Big Questions for a Frantic FamilyThree Questions of a Frantic Family

Good read – again, not necessary my favorite Lencioni book, but I still liked the concepts discussed and the model for his books (Introduction, Fable, Model). However he presents a “simplified” process to help bring “simplicity” to families by bringing clarity to purpose, priority and progress. It creates good discussion starters for parents and families.

My rating 3.5 out of 5

Memorial Day

Memorialized
Memorialized

This morning I took my daughters to Hillcrest Memorial Park. On the way we discussed the sacrifice of so many, and what that sacrifices means to us individually. I expected to find the miniature flags at the headstones, but I was blown away at the display that was put on with no less that 700 American flags on display. I found myself incredibly moved and so grateful for these warriors as I reflected on my Warrior and the sacrifice that He made for my freedoms.

In addition to all the flags, one in particular, shown on “Hero” is especially important as it’s the flag at the headstone of my father-in-law, Gary Fixsen. It was a good day with my girls.

See the other four photographs in this set on Flickr here or view the Slideshow. Then come back – I always appreciate your comments and feedback.

MemorializedStanding GuardHeroMemorialized 2Memorialized 3

Rainey Creek Falls

Falls No. 2
Falls No. 2

One weekend I took my girls for a hike to Rainey Falls. The forest and streams were so lush, a friend of mine compared it to a walk in Jurassic Park. Great hike that is “family friendly” with beautiful sights to be seen. Pack a lunch and enjoy the time outside.

See the other 10 photographs in this set on Flickr here or view the Slideshow. Then come back – I always appreciate your comments and feedback.

Falls No. 2Brining Color 2Bringing ColorOne The MoveFalls No.3Looking PoolFlora FallsFalls No.1Rock BottomNo One Home